Return Policy

 

RETURN POLICY

Quick Return Info🐝

Please note:

• Returns are accepted within 14 days of delivery.
• Eligible returns are issued as store credit only.
• Items must be unworn, unwashed, and have original tags attached.
• Customers are responsible for return shipping.
• Final sale and excluded items cannot be returned or exchanged.

 

How To Start A Return

To make a return, submit your request by emailing bumblebycoleyb@gmail.com.

Please include:

• The email address used to place your order
• Your order number
• Your shipping ZIP code or phone number

All return requests will receive a response within 1 business day.

 

What items can be returned or exchanged?

All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return. 

The following items are excluded and cannot be returned or exchanged:

• Sunglasses, earrings, hats and handbags 
• Free gifts or promotional items
• Lifestyle products
• Items marked FINAL SALE
• Bodysuits
• Items with built-in undergarments
• Swimwear
• Lingerie
• Worn items
• Items with scents, deodorant, and signs of wear.
• Shipping fees
• Route Package Protection

 
Returns

• You have 14 days from the date your order is delivered to return your item. All approved returns are  issued as store credit in the form of a Bumble By ColeyB gift card. Store credit will be emailed to the email address associated with your order once your return has been received and inspected.
  
  
• Please include your packing slip or order # with your return.
• International orders have a return window of 30 days from the date your order is delivered. 
• Customers are responsible for the shipping cost of all returns. 

 

Exchanges

• You have 14 days from the date your order is delivered to exchange your item(s) for a new item(s).
• Exchange item(s) must be received within 14 days of exchange order initiation
• Exchanges are unavailable for international orders
• Customers are responsible for the shipping cost of all returns. 
• Discount and coupon codes cannot be used on exchanges